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Spa Safety, Policies and Guidelines

The spa team is looking forward to your visit. Outlined below are the guidelines to ensure your safety and experience is enjoyable. 

  • Access to the Spa is by appointment only.
  • The spa will be offering a limited service menu for massage, facials, nails and hair. The menu can be found on the Lansdowne website. 
  • All employees have been certified in disinfecting procedures.

Reservations – Only guests with reserved treatment times will be allowed to enter the Spa. Accompanying guests are not permitted to wait in the Spa and day passes are not being offered.

Safety – If you have a fever or are experiencing symptoms of the flu or Covid19, please cancel your appointment prior to arrival. 

Check-In Procedures – The check-in process will take approximately 15 minutes to allow for completion of waiver, locker assignment. Later arrivals may affect treatment start time and we will accommodate the remaining time with full treatment cost required.

Cleaning Procedures – The spa is certified in Infection Prevention and Control.  Additionally, Spa employees will take added measures to disinfect all hi-touch areas, work stations and treatment rooms. We ask all guests to wash their hands frequently for at least 20 seconds and to use the sanitizer stations throughout the Spa.

Personal Touch – Spas are a place to experience and feel healing through touch. 

Payment & Gratuity – The Spa does not add a gratuity to our services as tipping is discretionary.  For excellent service, a 20% gratuity is customary. We will finalize your bill at the end of your visit. Please note that the spa is a cashless facility. If you would like to tip your therapist in cash, please bring the exact amount and request an envelope at our spa desk.

Cancellation Policy – Any treatment not canceled at least 24 hours in advance of the treatment start time will be charged in full for the booked service.

*If you are pregnant, have an immune deficiency disorder, going through medical treatment or recently ill; we recommend consulting with your physician before having spa treatments.